December 21, 2009
Direct Marketing Update
Creative Direct Marketing Group, Inc.
310-212-5727 craig@cdmginc.com
Nobody knows direct marketing better!

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Dear Direct Marketing Friend,

You are looking at our last issue for 2009. I can’t believe 2010 is just around the corner. I hope that you’ve enjoyed (and profited) from many of the strategies revealed in every issue of Direct Marketing Update.

So in the spirit of this Christmas holiday, let me share with you the last marketing ideas of 2009 to get your marketing efforts prepared for the New Year.

In this issue…

Little-known direct mail strategy to turn leads into sales

A direct mail strategy doubles conversion rates for the Midwest Center for Stress & Anxiety

Lead-generation campaigns for business-to-business or consumers will often fail without a powerful follow-up and conversion campaign.

In fact, one little-known way to generate greater profitability is a properly constructed follow-up and conversion series.

Here is an example of a campaign that helped double conversion rates:

The Midwest Center for Stress & Anxiety is a leading provider of self-care programs and support for individuals with anxiety, stress or depression. And after generating thousands of new leads from direct response radio, TV and other media, the organization faced a tough marketing challenge: Converting their new leads into customers.

Past lead-generation campaigns had been disappointing—because many new prospects would request free information or a free trial and never contact the Midwest Center again. There was no way to know if they had reviewed the information.

Creative solution

What I discovered was that a follow-up kit and conversion series were needed to accomplish the Midwest Center’s goals of increasing response.

The first upgrade was a follow-up kit from the Midwest Center developed for prospects requesting free information. It included:

  • A sales letter
  • A magalog, positioned as a Resource Guide
  • A lift note
  • A business reply envelope (BRE)
  • A 9" x 12" envelope
  • An audio CD

The sales letter used personal direct response copy to reaffirm that the prospect made the right decision to request free information from the Midwest Center. The full-color, 16-page magalog (a sales piece designed to look like a magazine) was positioned as a Resource Guide with the company founder, Lucinda Basset, on the cover.

The articles inside told the story of her personal triumph over anxiety and depression and also provided a detailed overview of the self-care program.

Testimonials were prominently placed in the magalog and lift note to engage the prospect, demonstrate the program’s benefits and add credibility.

The follow-up kit offered prospects a 30-day risk-free trial of the Center’s stress and anxiety program. The kit included valuable premiums, a strong guarantee and the option to order by phone, fax, mail or online.

The second part was a conversion series for those who didn’t respond to the follow-up kit.

Developed to keep the prospect engaged and focused on the Midwest Center, the five-step conversion series included postal letters and emails.

The series included free stress-management tips, a 30-second self-evaluation and often value-added information to help the prospect.

Response-boosting results

Not only did the campaign win a Silver International Davey Award from the International Academy of the Visual Arts, but the response was overwhelming. The series outperformed the previous control by over 100%.

Could you benefit from strategies that turn leads into sales? Contact me at craig@cdmginc.com. Let’s see if I can help.

Web strategy: SEO blunders cost you money

Search engine optimization (SEO) is one of the most complex and quickly changing disciplines in direct marketing. There are literally thousands of strategies and techniques to improve your rankings.

It’s why my team and I recommend using video, informational landing pages, multi-linked microsites as well as a list of costly blunders to avoid.

So while there are many different things you can do, here are 3 strategies to check right now that can have a big impact. Many marketers are overlooking them...it’s a costly mistake.

  1. Don’t forget powerful sales-driven description tags for all your images and photos. So be sure to use descriptive file names as opposed to “image1.jpg.” This will help you increase your search engine rankings.
  2. Metatags are still important, especially the title and description tags. Use keywords that are specific to the audience you want to attract. So keep in mind key benefits as well as general features of your company. The title tag should also be short and informative.
  3. Be sure to use different keywords on every page of your site, since every page of your website is unique and different from the previous.

Need help writing your next website? Contact me today at craig@cdmginc.com.

Merry Christmas or Happy Holidays?

I just reviewed a video of a large, powerful group of consumers urging viewers to boycott companies that take the politically correct tact by simply not saying Merry Christmas in their catalogs and mailers and on their websites.

It is important as marketers that you sound authentic and not “politically correct.” If you have Christmas decorations to sell in your catalog, don’t call them “peace ornaments” or “sparkle trees” or “personalized velvet stockings.” You end up sounding odd and political when you are not trying to be.

And you’ll be listed in the boycott.

These retailers have effectively used “Merry Christmas” by having it appear prominently in their catalogs or mailers:

  • Bass Pro Shops®
  • L.L.Bean
  • Target
  • Walmart
  • Cabela’s
  • And hundreds more

Politically correct advertising will offend many and cause you to lose your customers. Saying Merry Christmas is good for business. The majority of your customers will be enthusiastic about your willingness to share the Christmas spirit and more willing to buy.

Copy tip: The 5 U’s for compelling copy

Looking for a checklist to ensure your copy is its level best? Try looking to the 5 U’s. These are 5 key elements your copy must have to get the job done.

  1. Unusual approach. Your prospects are looking at dozens (sometimes hundreds) of messages every day in their daily mail and in email inboxes. Take an unusual approach to get noticed. Try a powerful headline that speaks directly to the target. Highlight an unusual, but strong offer. Provide a guarantee that is different.
  2. Urgent feel. Unless you get the target audience to act immediately, you are at risk of losing them forever. Give the product or service you’re offering a window that is closing fast. Give reasons for the urgency, not just an arbitrary deadline.
  3. Useful and valuable information. Your email or letter should have some kind of intrinsic value. The V.I.V.A.™ (Valuable Information, Value-Added) direct marketing system I developed 30 years ago provides that a marketing message offers value to the audience—and that increases response.
  4. Unique Selling Proposition (USP). What makes you different? Why should a customer choose you over your competitor? How is your offer better than anything else? Your USP differentiates you so that you are the only choice the customer has to make.
  5. Ultra-specific and details. Test after test after test prove it...specifics outsell generalities every time. Use specific numbers (odd do better than even). Provide facts supported by percentages. Use names of authoritative figures when appropriate. Avoid vague copy and provide details that sell.

Another “U” for compelling copy? Try “YOU-oriented” copy. Direct response copy is your key to success, not advertising copy, not journalism copy. And in this market, you need the best copy possible. Contact me today at craig@cdmginc.com.

Testing corner: How to maximize profits with pop-ups

A consumer credit counseling service was looking to increase the amount of free debt consultation sign-ups without having to augment its regular flow of traffic to their site.

A pop-up was currently in place designed to capture names for the free service. Could small changes make a big improvement to the number of names captured? Take a look...

The Test:

An A-B-C split test of the three versions of the pop-up box was created.

  1. Test A: The control. A simple pop-up box with blue background and sign-up fields.
  2. Test B: A single-variable test, where only the background color was changed (from blue to white) to see how it might independently impact conversion.
  3. Test C: An improved headline using “You orientation” to better communicate the value proposition of the offer from a “We, company-centered” approach. Also the headline font size was increased making the headline easier to read and understand.

The results:

Both Test B and Test C outperformed the control. A simple background color change improved response by 2.49%. But the pop-up box with a stronger, “you-oriented” headline outperformed the control by 16.31%—without ever increasing the number of visitors to the site.

Next, I’d like to see another pop-up test that includes the new copy treatment along with a new white background.

What have your successes been with pop-up boxes? Share your thoughts and ideas. Email me at craig@cdmginc.com.

Special Christmas message from Craig Huey

I want to personally wish you and your family a very Merry Christmas. As we celebrate the birth of God’s gift to the world—forgiveness and salvation through Jesus Christ—my prayer is that you’ll experience the true meaning of Christmas.

And of course, I want to wish you a prosperous and joyful New Year.

Count on your next issue of Direct Marketing Update the second week of January when we can again explore new ways to help improve your marketing efforts.

Action Items

  1. Click the Forward to a Friend button in the upper-right corner to pass this Direct Marketing Update on to interested friends and business associates.
  2. Check your direct mail and web campaigns. Are you violating any direct marketing rules? Are you experiencing loss of leads or sales? Contact me at craig@cdmginc.com
  3. Do you have an SEO success story you’d like to share? Just email me at craig@cdmginc.com and I’ll include it in my next issue.
  4. Questions about any of these articles? Email me at craig@cdmginc.com. I'd be happy to answer your questions.
  5. And the last action item for this issue is...have a very Merry Christmas and a safe and prosperous New Year!

Yours for direct marketing success,

Craig A. Huey signature
Craig A. Huey
President
Creative Direct Marketing Group, Inc.
email: craig@cdmginc.com
phone: 310-212-5727
http://www.cdmginc.com/

Click here to visit the Direct Response Library. You’ll find numerous articles from past issues of my Direct Response newsletters that provide even more valuable direct marketing help.

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About Craig Huey

Craig Huey

Craig Huey is the #1 authority on accountable advertising.

He's recognized as one of the top direct response marketing experts in the nation.

In addition to publishing Direct Marketing Update and the industry newsletter, Direct Response, Mr. Huey is president of Creative Direct Marketing Group, Inc., a full-service direct response advertising agency, and InfoMat, Inc., a postal and email list brokerage and management company.

Email Craig at craig@cdmginc.com.

Cyber Grinches are at it again this year

Beware of the UPS/FedEx/ DHL virus. This is a verified real virus that has been going around since this summer and is expected to really make the rounds this Christmas time.

For more information, visit the Snopes website at http://www.snopes.com/ computer/virus/ups.asp.

You can recognize the virus because it appears as an email notification that a UPS, FedEx or DHL package had the wrong address. You are asked to print out an invoice. Don't do it! Delete the message without opening it.

Please pass on this warning.

Discover new profit-boosting direct marketing secrets each month in the Direct Response newsletter

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Direct Response is the nation’s leading direct marketing newsletter. And in each issue, you’ll catch up on the latest test results, breakthrough strategies and techniques to get you the most return for your dollar.

You’ll discover...

  • New opening paragraph techniques that can increase your results by 20% to 30% or more
  • 7 surprising website blunders that lower response
  • 8 tips for easy ordering that will help you boost your response
  • 4 little-known direct response recession-beating strategies
  • Fatal errors in preparing industrial catalogs—how to avoid them while increasing your responses substantially

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Did you miss the last few issues of Direct Marketing Update?

Catch up here:

Bring Craig’s expertise in-house:

Book him for an in-house workshop or intensive boot camp

Let Craig Huey show you the proven methods for dramatically improving your marketing results.

Besides creating winning campaigns, Craig Huey also teaches his award-winning strategies and tactics at corporate seminars and private workshops.

Craig is one of the most dynamic, entertaining and sought-after speakers in the direct marketing world.

Speaking nationwide and around the world more than 20 times a year, Craig informs, inspires, challenges and provides answers to marketers and management at hundreds of companies.

Book Craig for your company event or annual sales meeting.

You'll find out how to motivate skeptical prospects in the current economy. You’ll learn how to create compelling offers…target qualified leads…turn browsers into buyers…and so much more.

Each attendee will walk away with new understanding and an action plan for winning direct response marketing.

You want results from someone with experience who can actually make a difference. That someone is Craig Huey.

Call Deb at 310-212-5727 Ext. 117 to request information about customized seminars.

Readers respond to last issue’s Testing corner

In our last full issue, we looked at a very interesting website makeover. Click here to see the test.

Here’s what readers had to say about the results…

Showed more product

“Because it showed more product at a glance without the need to click!

“Regards,”

—A.W.

Visual navigation

“Craig, B won because it offers better visual navigation to the consumer. Category bars, images, brief descriptions.”

—R.S.

Precise and formatted

“Layout B is more precise and formatted to the eye. By conforming the products in columns we as readers of the site have a better view as well as a better site.”

—T.G.

Don’t forget to send in your reaction to this week’s test: Email me at craig@cdmginc.com.

Here are just a few of the clients Craig has helped.

B2B

800 DIRECT
Compusource
SurfControl, Inc.
The Weather Channel
See more B2B clients

Consumer

Baby Lulu
Chevron Oil
Hooked on Phonics
WeightWatchers
See more consumer clients

Health and Wellness

Blue Cross Catalog
Health Alert
Metagenics, Inc.
Sun Chlorella
See more health clients

Publishing

Charisma Magazine
Agora Publishing
The Hollywood Reporter
VNU Publishing
See more publishing clients

Investment

Barry Kaye Associates
The Motley Fool
Standard & Poor's
VectorVest, Inc.
See more investment clients

Fund-raising/Political

Biola University
Athletes in Action
Jews for Jesus
Save Proposition 13
See more fund-raising/ political clients

Direct Mail

Intelligence Digest
The Dines Letter
TheStreet.com
See more direct mail clients

Paid Search

Constitution Mining
Retirement Watch
The CHEAP Investor
Vestopia

Websites/Microsites

Downey Savings
Mommie Helen’s Bakery
RealMoney.com
South Bay Back
Spectrum Holdings
See more website clients

TV/Infomercials/Viral Videos

Dr. Bruce West
DTN
Fawn’s Secret Stock
Variel Health Spas

Radio

Education Connection
Reagan for President
Saturday Night Singles
Sun Wellness

Reach Craig Huey now at 310-212-5727 or craig@cdmginc.com to discuss how he and his team of marketing professionals can create the same profit-exploding results for your next campaign.

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