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Dear
Direct Marketing Friend,
You are looking at our last issue for 2009. I can’t believe
2010 is just around the corner. I hope that you’ve enjoyed
(and profited) from many of the strategies revealed in every
issue of Direct Marketing
Update.
So in the spirit of this Christmas holiday, let me share
with you the last marketing ideas of 2009 to get your
marketing efforts prepared for the New Year.
In this
issue…
Little-known direct mail strategy to turn leads
into sales
A direct mail strategy doubles conversion rates
for the Midwest Center for Stress &
Anxiety
Lead-generation campaigns for business-to-business or
consumers will often fail without a powerful follow-up and
conversion campaign.
In fact, one little-known way to generate greater
profitability is a properly constructed follow-up and
conversion series.
Here is an example of a campaign that helped double
conversion rates:
The Midwest Center for Stress & Anxiety is a leading
provider of self-care programs and support for individuals
with anxiety, stress or depression. And after generating
thousands of new leads from direct response radio, TV and
other media, the organization faced a tough marketing
challenge: Converting their new leads into
customers.
Past lead-generation campaigns had been
disappointing—because many new prospects would request free
information or a free trial and never contact the Midwest
Center again. There was no way to know if they had reviewed
the information.
Creative solution
What I discovered was that a follow-up kit and conversion
series were needed to accomplish the Midwest Center’s goals of
increasing response.
The first upgrade was a follow-up kit from
the Midwest Center developed for prospects requesting free
information. It included:
- A sales letter
- A magalog, positioned as a
Resource Guide
- A lift note
- A business reply envelope
(BRE)
- A 9" x 12" envelope
- An audio CD
The sales letter used personal direct response copy to
reaffirm that the prospect made the right decision to request
free information from the Midwest Center. The full-color,
16-page magalog (a sales piece designed to look like a
magazine) was positioned as a Resource Guide with the company
founder, Lucinda Basset, on the cover.
The articles
inside told the story of her personal triumph over anxiety
and depression and also provided a detailed overview of the
self-care program.
Testimonials were prominently placed in the magalog and
lift note to engage the prospect, demonstrate the program’s
benefits and add credibility.
The follow-up kit offered prospects a 30-day risk-free
trial of the Center’s stress and anxiety program. The kit
included valuable premiums, a strong guarantee and the option
to order by phone, fax, mail or online.
The second part was a conversion series
for those who didn’t respond to the follow-up kit.
Developed to
keep the prospect engaged and focused on the Midwest Center,
the five-step conversion series included postal letters and
emails.
The series included free stress-management tips, a
30-second self-evaluation and often value-added information to
help the prospect.
Response-boosting results
Not only did the campaign win a Silver International Davey
Award from the International Academy of the Visual Arts, but
the response was overwhelming. The series outperformed
the previous control by over 100%.
Could you benefit from strategies that turn leads into
sales? Contact me at craig@cdmginc.com. Let’s see if I can
help.
Web strategy: SEO blunders cost you money
Search engine optimization (SEO) is one of the most complex
and quickly changing disciplines in direct marketing. There
are literally thousands of strategies and techniques to
improve your rankings.
It’s why my team and I recommend using video, informational
landing pages, multi-linked microsites as well as a list of
costly blunders to avoid.
So while there are many different things you can do, here
are 3 strategies to check right now that can have a big
impact. Many marketers are overlooking them...it’s a costly
mistake.
- Don’t forget powerful
sales-driven description tags for all your images and
photos. So be sure to use descriptive file names as opposed
to “image1.jpg.” This will help you increase your search
engine rankings.
- Metatags are still
important, especially the title and description tags. Use
keywords that are specific to the audience you want to
attract. So keep in mind key benefits as well as general
features of your company. The title tag should also be short
and informative.
- Be sure to use different
keywords on every page of your site, since every page of
your website is unique and different from the previous.
Need help writing your next website? Contact me today at craig@cdmginc.com.
Merry Christmas or Happy Holidays?
I just reviewed a video of a large, powerful group of
consumers urging viewers to boycott companies that take the
politically correct tact by simply not saying Merry Christmas
in their catalogs and mailers and on their websites.
It is important as marketers that you sound authentic and
not “politically correct.” If you have Christmas decorations
to sell in your catalog, don’t call them “peace ornaments” or
“sparkle trees” or “personalized velvet stockings.” You end up
sounding odd and political when you are not trying to be.
And you’ll be listed in the boycott.
These retailers have effectively used “Merry Christmas” by
having it appear prominently in their catalogs or mailers:
- Bass Pro Shops®
- L.L.Bean
- Target
- Walmart
- Cabela’s
- And hundreds more
Politically correct advertising will offend many and cause
you to lose your customers. Saying Merry Christmas is good for
business. The majority of your customers will be enthusiastic
about your willingness to share the Christmas spirit and more
willing to buy.
Copy tip: The 5 U’s for compelling copy
Looking for a checklist to ensure your copy is its level
best? Try looking to the 5 U’s. These are 5 key elements your
copy must have to get the job done.
- Unusual approach. Your prospects are
looking at dozens (sometimes hundreds) of messages every day
in their daily mail and in email inboxes. Take an unusual
approach to get noticed. Try a powerful headline that speaks
directly to the target. Highlight an unusual, but strong
offer. Provide a guarantee that is different.
- Urgent feel. Unless you get the
target audience to act immediately, you are at risk of
losing them forever. Give the product or service you’re
offering a window that is closing fast. Give reasons for the
urgency, not just an arbitrary deadline.
- Useful and valuable
information. Your email or letter
should have some kind of intrinsic value. The V.I.V.A.™
(Valuable Information, Value-Added) direct marketing system
I developed 30 years ago provides that a marketing message
offers value to the audience—and that increases
response.
- Unique Selling Proposition
(USP). What
makes you different? Why should a customer choose you over
your competitor? How is your offer better than anything
else? Your USP differentiates you so that you are the only
choice the customer has to make.
- Ultra-specific and details.
Test after test
after test prove it...specifics outsell generalities
every time. Use specific numbers (odd do better than
even). Provide facts supported by percentages. Use names of
authoritative figures when appropriate. Avoid vague copy and
provide details that sell.
Another “U” for compelling copy? Try “YOU-oriented” copy.
Direct response copy is your key to success, not advertising
copy, not journalism copy. And in this market, you need the
best copy possible. Contact me today at craig@cdmginc.com.
Testing corner: How to maximize profits with
pop-ups
A consumer credit counseling service was looking to
increase the amount of free debt consultation sign-ups without
having to augment its regular flow of traffic to their
site.
A pop-up was currently in place designed to capture names
for the free service. Could small changes make a big
improvement to the number of names captured? Take a
look...
The Test:
An A-B-C split test of the three versions of the pop-up box
was created.
- Test A: The control. A simple
pop-up box with blue background and sign-up fields.
- Test B: A single-variable
test, where only the background color was changed (from blue
to white) to see how it might independently impact
conversion.
- Test C: An improved headline
using “You orientation” to better communicate the value
proposition of the offer from a “We, company-centered”
approach. Also the headline font size was increased making
the headline easier to read and understand.
The results:
Both Test B and Test C outperformed the control. A simple
background color change improved response by 2.49%. But the
pop-up box with a stronger, “you-oriented” headline
outperformed the control by 16.31%—without ever increasing the
number of visitors to the site.
Next, I’d like to see another pop-up test that includes the
new copy treatment along with a new white background.
What have your successes been with pop-up boxes? Share your
thoughts and ideas. Email me at craig@cdmginc.com.
Special Christmas message from Craig Huey
I want to personally wish you and your family a very Merry
Christmas. As we celebrate the birth of God’s gift to the
world—forgiveness and salvation through Jesus Christ—my prayer
is that you’ll experience the true meaning of Christmas.
And of course, I want to wish you a prosperous and joyful
New Year.
Count on your next issue of Direct Marketing
Update the second week of January when we can
again explore new ways to help improve your marketing
efforts.
Action Items
- Click the
Forward to a Friend button in the
upper-right corner to pass this Direct Marketing
Update on
to interested friends and business associates.
- Check your direct
mail and web campaigns. Are you violating any direct
marketing rules? Are you experiencing loss of leads or
sales? Contact me at craig@cdmginc.com
- Do you have an SEO
success story you’d like to share? Just email me at craig@cdmginc.com and I’ll include it in
my next issue.
- Questions about any
of these articles? Email me at craig@cdmginc.com. I'd be happy to
answer your questions.
- And the last action
item for this issue is...have a very Merry Christmas and a
safe and prosperous New Year!
Yours for direct
marketing success,
 Craig A.
Huey President Creative Direct Marketing Group,
Inc. email: craig@cdmginc.com phone:
310-212-5727 http://www.cdmginc.com/
Click here to visit the
Direct Response Library. You’ll find
numerous articles from past issues of my Direct
Response newsletters that provide even more
valuable direct marketing help.
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their creators. Reproduction or electronic transmission of
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About Craig
Huey

Craig Huey is the #1 authority on accountable
advertising.
He's recognized as one of the top direct response marketing
experts in the nation.
In addition to publishing Direct Marketing
Update and the industry newsletter,
Direct Response, Mr. Huey is
president of Creative Direct Marketing Group, Inc., a
full-service direct response advertising agency, and InfoMat,
Inc., a postal and email list brokerage and management
company.
Email Craig at craig@cdmginc.com.
Cyber Grinches are at it again
this year
Beware of the UPS/FedEx/ DHL virus. This is a verified real
virus that has been going around since this summer and is
expected to really make the rounds this Christmas time.
For more information, visit the Snopes website at http://www.snopes.com/ computer/virus/ups.asp.
You can recognize the virus because it appears as an email
notification that a UPS, FedEx or DHL package had the wrong
address. You are asked to print out an invoice. Don't do it!
Delete the message without opening it.
Please pass on this warning.
Discover new profit-boosting
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leading direct marketing newsletter. And in each issue, you’ll
catch up on the latest test results, breakthrough strategies
and techniques to get you the most return for your dollar.
You’ll discover...
- New opening paragraph
techniques that can increase your results by 20% to 30% or
more
- 7 surprising website
blunders that lower response
- 8 tips for easy ordering
that will help you boost your response
- 4 little-known direct
response recession-beating strategies
- Fatal errors in preparing
industrial catalogs—how to avoid them while increasing your
responses substantially
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Did you miss the last few issues
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Catch up here:
Bring Craig’s expertise
in-house:
Book him for an
in-house workshop or intensive boot camp
Let Craig Huey show you the proven methods for dramatically
improving your marketing results.
Besides creating winning campaigns, Craig Huey also teaches
his award-winning strategies and tactics at corporate seminars
and private workshops.
Craig is one of the most dynamic, entertaining and
sought-after speakers in the direct marketing
world.
Speaking nationwide and around the world more than 20 times
a year, Craig informs, inspires, challenges and provides
answers to marketers and management at hundreds of
companies.
Book Craig for your company event or annual sales
meeting.
You'll find out how to motivate skeptical prospects in the
current economy. You’ll learn how to create compelling
offers…target qualified leads…turn browsers into buyers…and so
much more.
Each attendee will walk away with new understanding and an
action plan for winning direct response marketing.
You want results from someone with experience who can
actually make a difference. That someone is Craig Huey.
Call Deb at 310-212-5727 Ext. 117 to
request information about customized seminars.
Readers respond to last issue’s
Testing corner
In our last full issue, we looked at a very interesting
website makeover. Click here to see the
test.
Here’s what
readers had to say about the results…
Showed more product
“Because it showed more product at a glance without the
need to click!
“Regards,”
—A.W.
Visual navigation “Craig, B won because it
offers better visual navigation to the consumer. Category
bars, images, brief descriptions.”
—R.S.
Precise and formatted
“Layout B is more precise and formatted to the eye. By
conforming the products in columns we as readers of the site
have a better view as well as a better site.”
—T.G.
Don’t forget to send in your reaction to this
week’s test: Email me at craig@cdmginc.com.
Here are just a few of the clients
Craig has helped.
B2B
800
DIRECT Compusource SurfControl, Inc. The Weather
Channel See more B2B clients
Consumer
Baby
Lulu Chevron Oil Hooked on
Phonics WeightWatchers See more consumer clients
Health
and Wellness
Blue
Cross Catalog Health Alert Metagenics, Inc. Sun
Chlorella See more health clients
Publishing
Charisma
Magazine Agora Publishing The Hollywood Reporter VNU
Publishing See more publishing
clients
Investment
Barry
Kaye Associates The Motley Fool Standard &
Poor's VectorVest, Inc. See more investment
clients
Fund-raising/Political
Biola
University Athletes in Action Jews for Jesus Save
Proposition 13 See more fund-raising/ political
clients
Direct
Mail
Intelligence
Digest The Dines Letter TheStreet.com See more direct mail clients
Paid
Search
Constitution
Mining Retirement Watch The CHEAP
Investor Vestopia
Websites/Microsites
Downey
Savings Mommie Helen’s Bakery RealMoney.com South Bay
Back Spectrum Holdings See more website clients
TV/Infomercials/Viral
Videos
Dr.
Bruce West DTN Fawn’s Secret Stock Variel Health
Spas
Radio
Education
Connection Reagan for President Saturday Night
Singles Sun Wellness
Reach Craig Huey now at 310-212-5727 or craig@cdmginc.com to discuss how he and
his team of marketing professionals can create the same
profit-exploding results for your next campaign.
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